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TERM OF SERVICE

Sorry for the terms and conditions, we take you and the products seriously as we want you to have a good experience shopping with us.

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You Understood that: 

  1. Orders will ship as soon as they can.  For in-stock orders, you may need to wait up to 1 week for your order to be shipped due to the COVID practices put in place.

  2. Orders cannot be modified. You may not add or remove items from your order, nor combine previous orders for shipping. 

  3. If you want an update on the group buy, refer to the update page section for more information 

  4. It is your responsibility to update your shipping address if it changes. Once the orders had been shipped changes cannot be made. 

  5. Antidote Studio Customer Service is on your side. If you need to contact us, please provide your order number and your contact information at the contact us section form and we will get back to you within 2-3 working days. Alternatively, you can also DM us on our Instagram as well. 

  6. Antidote Studio reserves the right to cancel your order at any time. This may be due to harassment of staff, history of flipping Antidote Studio products or breaking extras/in-stock drop rules.

EXCHANGE AND REFUNDS

  • All in-stock and extras purchases are final sales.

  • We do not accept returns or exchanges unless the product is faulty.

  • PayPal fees (4.4% + $0.5) are non-refundable.

  • Stripe fees (3.4% + $0.5) are non-refundable. 

  • No cancellation of orders after 24 hrs for any reason. As the item is customised, please consider it carefully and understand from our side. 

  • Faulty items: If you have issues with your product, you should submit a ticket via our Contact Us page for instructions. Please review purchases carefully; we will not grant any refunds on items purchased in error under any circumstances.

  • Refund process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 2 to 5 business days.

  • Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@theantidotestudio.com.

SHIPPING

  • We offer a variety of services to ship our products worldwide (DHL, USPS)

  • Antidote Studio is NOT responsible for custom clearance fee, the buyer will be liable for the charges of the custom clearance.

  • Antidote Studio is NOT responsible for items lost or damaged in transit. Once we hand your package off the shipping carrier we indemnify ourselves from lost or damaged packages. However, please contact us on the contact us page and we will evaluate each incident on a case by case basis and will do our best to give you a stellar customer experience. 

  • Shipping to US: We've had packages getting lost going to US. Once the postal service has accepted a shipment from Antidote Studio, we will not accept responsibility if it is lost in transit. If you are shipping to US, we highly recommend using DHL Worldwide or a proxy service.

Exchange & Refund
Shipping policy
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